view cart menu separator categories menu separator faq
advanced search
Shipping Times
Do you ship internationally?
Can I track my order?
My order never arrived?
What payment methods do you offer?


Shipping Times
Most of our orders are shipped within 24-48 hours. Tracking information is e-mailed within 24 hours of shipment. Most of our orders arrive within 3 - 4 business days. For larger items, Please allow up to 15 business days for your item to arrive. We do not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48 hours for weekend orders.

top^

Do you ship internationally?
We can only ship or bill to addresses in the United States. We are currently unable to ship or bill to addresses outside of the U.S.

top^

Can I track my order?
We e-mail tracking numbers on all orders usually within 24 hours of shipment. Along with the tracking number, we provide a link to the carriers Web page to assist in your tracking.

top^

My order never arrived?
If you have received a tracking number and your order never arrived in accordance to the shipping carrier's estimated delivery date, please contact us at customerservice@pamasmall.com and we will assist you in locating your order.

top^

What payment methods do you offer?
We accept Visa, MasterCard and American Express through PAYPAL. Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order. We never bill for credit card service fees. We are currently unable to process any credit cards that are issued or billed outside of the United States. You can be confident that your personal and account information is secure with us. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our "Security Policy" for more information.

top^

Last Updated: 10 Dec 2006 05:01:55 PST home  |  about  |  terms  |  contact
Powered by eCRATER - a free online store builder